Before Yirmiyahu was born, we were given some baby items, including a high chair. At the time, I was told the high chair was missing some screws, but since the factory of the company (Keter) that makes this high chair is located in Karmiel I planned to buy the missing screws from them.
Fast forward to just a couple of weeks ago, when we pulled the high chair out of storage to put it together and put it to use! We noted the missing screws, and I headed to the Keter factory store in the industrial zone to buy some. When I arrived I was told that this is the older model so they no longer have parts available for sale. I began thinking how ridiculous it would be to have to throw out the entire chair just because of some missing screws, but they are made in a specific way and it would be extremely difficult to find a substitute at the hardware store.
Then it occurred to me to ask them if they could order the screws for me. They initially didn’t think so, but I asked them to check on this and after asking someone in a higher position they told me they could. I was told they would order an entire set, enough to replace every screw and small part on the high chair. I didn’t need all of that but this is the only way they could order it.
When I asked how much it would be, the woman in charge smiled at me and told me they weren’t going to charge me. I wasn’t expecting that but of course I was very appreciative! (My kids have asked me why it seems that so often nice things like this happen to me, but I believe that we all have wonderful things happening all the time – perhaps because I try to be conscious of it and share it with my family, my kids get this impression.)
The moral of the story? If you have an item that needs a part that is hard to buy, try contacting the manufacturer for a replacement. Usually you’ll have to pay for the parts but generally it will still work out to be a lot less expensive than buying a new item!