Saying thank you

Today the electrician came to wire the kitchen for the electric oven (we had gas until now).  It’s been a while since I wrote about my last experience with this company, but I’ll just say that though the electricians who came were both pleasant, I wasn’t happy with their work.  Because it didn’t work properly.  Plus they made a big mistake that cost me an extra $300 in labor costs, and then it still wasn’t the way it was supposed to be. 

But I like the owner of the company, and he took care of the problems and took responsibility for it, so I decided to continue using him.  Today they sent a different electrician who was just wonderful.  He was an older man who has been an electrician for over 50 years, and three years ago decided to work for this man so that he didn’t have to deal with paperwork anymore.  He knew what to do, he did everything quickly and efficiently, and he was really pleasant in general.  AND – he straighted out the mess they made of the wiring in the attic and now it all works properly. 

When he left, I told him how much I appreciated his work, and said that we’ll be requesting that they send him next time we need work done (which will be fairly soon – I didn’t want to do it all today because of the time and expense).  But after he left, I felt that just saying thank you to him wasn’t enough.  So I sent an email to the owner of the company, telling him all the things I just told you.  Why shouldn’t they hear how great their employee is?  And why shouldn’t he benefit by having his employers know that he gave excellent service?

Taking the time to say thank you is such a small investment, but it makes a big difference. 


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