Remember a week ago that my son burnt out my mixer?  Well, less than a week later, on Thursday night my daughter turned on our grain grinder, and it made an unpleasant sound and started smoking.  Have you ever noticed that things seem to happen in sets?  My food processor recently stopped working, too! 

First thing the next morning, I went looking for my invoice and checking to see what the warranty on it was.  We’ve had it less than two years, and I thought the warranty was probably for one year.  It was a very pleasant suprise to discover that it has a lifetime warranty!  When I called the company, they were an absolute pleasure to deal with.  They immediately assured me that they’d take care of the problem, either repairing or replacing the part that is broken.  They have to look at it to see what’s wrong, but the representative I spoke to said that it sounds like the motor burnt out, and if that’s the case, they’ll put a new motor in the current grinder’s casing, which sounds great to me!

I called the online company I bought it from since I was having trouble opening the attachment that they originally sent the invoice as (there was no hard copy included with the order, or I would have saved that separately).  They couldn’t find any record of my purchase, and suggested that I bought it from a different company than them – I was able to forward the original email they had sent with the invoice for their clarification.  And fortunately I was able to open the original invoice and print it out, because without that, the lifetime warranty wouldn’t be worth anything. 

I asked dh and ds to look in the garage for the original box to send it back in, but they both told me it wasn’t there. But later in the day, when dh was reorganizing the garage, he found it.  That will make it easier to pack appropriately to send it in for service.  It’s so nice to have something go wrong and know that it will be taken care of at minimal cost to me!

Avivah